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Developing Influence and Assertive Leadership


If you are an HR practitioner or a management student, you would have come across The Thomas‐Kilmann's Conflict Management Modes (CMM). This matrix is designed to measure a person's behavior in conflict situations.

Many times students don't understand the true meaning of the word conflict. The "Conflict situations" are those in which the concerns of two people appear to be incompatible. In such situations, the matrix describes an individual's behavior along two dimensions: (1) assertiveness, the extent to which the person attempts to satisfy his own concerns, and (2) cooperativeness, the extent to which the person attempts to satisfy the other person's concerns. The above infograhic gives you an overview of the model.

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